shipping and returns


Shipping Options and Costs

We ship by USPS, UPS, or Federal Express.  We do not ship to PO boxes.


Delivery Times

Shipping Method

When in-stock items will arrive

Standard Ground Service

5-10 business days (Monday-Friday, excluding holidays)

Priority Delivery Service (Order by noon PST)

3 business days (Monday-Friday, excluding holidays)

Express Delivery Service (Order by noon PST)

2 business days (Monday-Friday, excluding holidays)


Delivery Charges

Order Quantity*

Standard Service

Priority Service

Express Service

1-2 items




3-5 items




6-8 items




9-12 items




12-18 items




18-25 items




25+ items

Please email for shipping cost


* Calculate delivery charges separately for each ship-to address.

*Shipping to wholesale accounts may vary.



Shipping to Alaska, Hawaii and U.S. Territories

Orders to Alaska, Hawaii and U.S. Territories will be shipped via standard delivery and will arrive within 2-3 weeks.  Please allow an extra day if using the express delivery options as described above.  Shipping surcharges may apply.



Shipping to International Destinations

For orders shipping outside of the U.S., we will email you estimated shipping charges and transit time before shipment. 


Applicable duties and taxes are not calculated during checkout.  The recipient will be responsible for any duties, taxes and handling charges.



Shipping Surcharge

Some items may have an additional shipping and handling surcharge due to size and weight.



Returns and Exchanges

Unwashed, unworn or unused merchandise with original tag and receipt may be returned or exchanged within 14 days of receipt of shipment.  All merchandise purchased with a promotional discount will be refunded for the price paid.  All refund will exclude shipping and handling cost unless we sent the wrong item or if there was a manufacturing defect. 


Contact our customer service department and we will email you a Return Number.  Indicate the Return Number on the packing slip.  Insure your package for the full value of the merchandise.  Please allow 1-2 billing cycles from the day you return your package for your account to be credited.  We are not responsible for items lost or damaged in transit.


Please send returns to:  Pooch Outfitters, Attn:  Returns, 825 Wilshire Blvd. #131, Santa Monica, CA  90401.